Online Services Helpdesk

On this page: check our website, telephone, email

Check our website

Self Assessment Online - lost User ID or password
Find out what to do if you've forgotten your Self Assessment User ID or password
Service availability or known service issues
Check availability and planned downtime for all online services, and find out about any known issues that may be affecting a service that your're using and what's being done to resolve them

Telephone

Online Services Helpdesk

For help if you're having technical problems using most of our HMRC online services - for example signing up for a service, submitting a tax return form or accessing account information. If you need general help and advice, please use the Contact us link below - you'll find specific helplines that deal with tax enquiries for Self Assessment, PAYE for employers, Stamp taxes, VAT, CIS and many more. You'll also find a helpline that deals with technical problems for VAT Online.
Opening hours
8.00 am to 8.00 pm, seven days a week
Closed Christmas Day, Boxing Day and New Year’s Day
0845 60 55 999
For customers who are deaf or hearing or speech impaired:
0845 366 7805 (Textphone)
A textphone allows you to type what you want to say rather than speaking into a mouthpiece. You can use a textphone instead of a voice telephone if you are deaf or have problems with your speech. It is not possible to speak to an adviser by phoning a textphone number.
If you're calling from abroad please telephone:
+44 161 930 8445
Contact us