Online Services Helpdesk
On this page: check our website, telephone, email
Check our website
- Self Assessment Online - lost User ID or password
- Find out what to do if you've forgotten your Self Assessment User ID or password
- Service availability or known service issues
- Check availability and planned downtime for all online services, and find out about any known issues that may be affecting a service that your're using and what's being done to resolve them
Telephone
Online Services Helpdesk
- For help if you're having technical problems using most of our HMRC online services - for example signing up for a service, submitting a tax return form or accessing account information. If you need general help and advice, please use the Contact us link below - you'll find specific helplines that deal with tax enquiries for Self Assessment, PAYE for employers, Stamp taxes, VAT, CIS and many more. You'll also find a helpline that deals with technical problems for VAT Online.
- Opening hours
- 8.00 am to 8.00 pm, seven days a week
Closed Christmas Day, Boxing Day and New Year’s Day
- 0845 60 55 999
- For customers who are deaf or hearing or speech impaired:
- 0845 366 7805 (Textphone)
- A textphone allows you to type what you want to say rather than speaking into a mouthpiece. You can use a textphone instead of a voice telephone if you are deaf or have problems with your speech. It is not possible to speak to an adviser by phoning a textphone number.
- If you're calling from abroad please telephone:
- +44 161 930 8445
- Email a technical help enquiry to the Online Services Helpdesk
- If you're having technical problems using our online services - for example signing up for a service, submitting a tax return or form or accessing account information - you can send an email enquiry. HMRC will try to respond within 48 hours.
- Please note that emails are sent at your own risk - information sent this way isn't secure and can be intercepted and read by others.
We will reply by email if we don't need to include personal or confidential information, but only if you let us know in your email to us that you accept the risks involved. If you don't confirm this, or we need to include personal information, we will telephone or write to you.
If you have any doubt about the authenticity of an email you receive that claims to come from HMRC, don't follow the links in it or respond to it - please forward it to HMRC at phishing@hmrc.gsi.gov.uk
