Find out more about Basic PAYE Tools error messages
Telephone
Online Services Helpdesk
Online Services can help you with the following: - if you’re having a problem logging on or registering for an online service - if you’re having problems submitting forms - if you’re receiving error messages in your online account or on HMRC forms - if you need technical help to download and use HMRC free software and tools
Online Services cannot help with the following: - specific enquiries relating to VAT, Excise duty, Income Tax and other associated taxes - provide you with User ID’s, Passwords or Activation PINs over the telephone - advice on completing tax related questions within online forms - online VAT services, if you need technical help follow the VAT Online Services Helpdesk link below
To help us deal with your query, please have your HMRC reference number with you when you call, eg your Unique Taxpayer Reference or PAYE reference number.
If your query is not technical related, please contact the relevant business area by following the ‘Contact us’ link on HMRC homepage.
Opening hours
8.00 am to 8.00 pm, Monday to Friday 8.00 am to 4.00 pm Saturday
Closed Sundays, Christmas Day, Boxing Day and New Year’s Day
0300 200 3600
For customers who are deaf or hearing or speech impaired:
0300 200 3603 (Textphone)
A textphone allows you to type what you want to say rather than speaking into a mouthpiece. You can use a textphone instead of a voice telephone if you are deaf or have problems with your speech. It is not possible to speak to an adviser by phoning a textphone number.
By submitting information to us directly by using special forms on our website your message is secure, but our email reply to you, which will be sent over the internet, is not. Information sent by email over the internet is not secure and is at risk of being intercepted and read by people other than those it was intended for. If our response to you contains any personal or confidential information we will only reply to you by letter or telephone.
If you have any doubt about the authenticity of an email you receive which claims to have come from HMRC please do not follow any links within the email, disclose any personal details or respond to it.
Follow the link below to report HMRC related phishing emails.
