Online Services Helpdesk

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Online services issues
Check current important HMRC Online service issues we are experiencing - including known error messages
Service availability
Check the current availability of different HMRC Online services - including any planned downtime
What do my Basic PAYE Tools error messages mean?
Find out more about Basic PAYE Tools error messages


Online Services Helpdesk

Online Services can help you with the following:
- if you’re having a problem logging on or registering for an online service
- if you’re having problems submitting forms
- if you’re receiving error messages in your online account or on HMRC forms
- if you need technical help to download and use HMRC free software and tools

Online Services cannot help with the following:
- specific enquiries relating to VAT, Excise duty, Income Tax and other associated taxes
- provide you with User ID’s, Passwords or Activation PINs over the telephone
- advice on completing tax related questions within online forms
- online VAT services, if you need technical help follow the VAT Online Services Helpdesk link below

To help us deal with your query, please have your HMRC reference number with you when you call, eg your Unique Taxpayer Reference or PAYE reference number.

If your query is not technical related, please contact the relevant business area by following the ‘Contact us’ link on HMRC homepage.
Opening hours
8.00 am to 8.00 pm, Monday to Friday
8.00 am to 4.00 pm Saturday

Closed Sundays, Christmas Day, Boxing Day and New Year’s Day
0300 200 3600
For customers who are deaf or hearing or speech impaired:
0300 200 3603 (Textphone)
A textphone allows you to type what you want to say rather than speaking into a mouthpiece. You can use a textphone instead of a voice telephone if you are deaf or have problems with your speech. It is not possible to speak to an adviser by phoning a textphone number.
If you're calling from abroad please telephone:
+44 161 930 8445
VAT Online Services Helpdesk