Customs, International Trade & Excise enquiries

Check our website

Check import and export information on the GOV.UK website
You'll find simplified import and export information and interactive tools, including the UK Trade Tariff on the GOV.UK website.


Excise and Customs Helpline

For Excise Duties and customs telephone enquiries
Opening hours
8.00 am to 6.00 pm, Monday to Friday
Closed weekends and bank holidays
0300 200 3700
For customers who are deaf or hearing or speech impaired:
0300 200 3719 (Textphone)
A textphone allows you to type what you want to say rather than speaking into a mouthpiece. You can use a textphone instead of a voice telephone if you are deaf or have problems with your speech. It is not possible to speak to an adviser by phoning a textphone number.


For postal enquiries relating to importing, exporting, Customs Relief and excise matters

HM Revenue & Customs
CITEX Written Enquiry Team
PO Box 30001
G67 9EX
Please include your VAT registration number if applicable and the name and postal address of your business.