VAT enquiries

Check our website

How to sign up to use VAT online services
A guide to the online services registration and enrollment process
Payment problems, assessments, penalties and appeals
Guidance on getting help if you can't pay, what to do if you receive a penalty, and how to appeal against VAT decisions
How to pay VAT


VAT Helpline

If you can't find the answer to your question on the HMRC website, the quickest and easiest way is to ring the VAT helpline where you can get the most of your VAT questions answered. Before you ring, make sure you have your VAT registration number and postcode to hand. If you're not VAT registered you'll need your postcode.

Please note that the VAT Helpline cannot agree time to pay, or take payments over the phone. To find out more about paying HMRC VAT, follow the link 'How to pay VAT' in the Check our website section above.
Opening hours
8.00 am to 6.00 pm, Monday to Friday
Closed weekends and bank holidays
0300 200 3700
For customers who are deaf or hearing or speech impaired:
0300 200 3719 (Textphone)
A textphone allows you to type what you want to say rather than speaking into a mouthpiece. You can use a textphone instead of a voice telephone if you are deaf or have problems with your speech. It is not possible to speak to an adviser by phoning a textphone number.
If you're calling from abroad please telephone:
+44 2920 501 261

If you need help with a technical problem with VAT online services, you can telephone 0300 200 3701. You can also use this number if you need information about the ‘known facts’ required to enrol for VAT Online services.

If you have a question about VAT relief for disabled and older people you can call the helpline by following the link below.
Helpline for VAT relief for disabled and older people


Writing to HMRC about VAT
Where possible HMRC strongly recommends that you submit your questions about VAT by email. HMRC can reply to your question more quickly this way. Only particularly long questions or those where you need to attach something should be sent by post.
Questions about VAT
This guide contains information about how and where to write to HMRC if you have questions about VAT. It also includes a check list of things you'll need to tell HMRC when you write to them.