Tax credits enquiries

Check our website

Changes that might affect your tax credits
Why, when and how you need to report a change and what happens if you don't
Where's My Reply?
When you can expect a reply after contacting HMRC - includes some common tax credits queries

Telephone

Tax Credit Helpline

For general information about tax credits

Opening hours
8.00 am to 8.00 pm, Monday to Friday
8.00 am to 4.00 pm Saturday

Closed Sunday, Christmas Day, Boxing Day and New Year’s Day
0345 300 3900
For customers who are deaf or hearing or speech impaired:
0345 300 3909 (Textphone)
A textphone allows you to type what you want to say rather than speaking into a mouthpiece. You can use a textphone instead of a voice telephone if you are deaf or have problems with your speech. It is not possible to speak to an adviser by phoning a textphone number.
If you're calling from abroad please telephone:
+44 2890 538 192
When you contact us please have your National Insurance number to hand.

If you suspect someone of committing tax credit / benefit fraud you can report them online to the Department of Work and Pensions (DWP). Follow the link below to report a benefit thief.
Report a benefit thief online on the DWP website

Post

Tax credits written enquiries

Tax Credit Office
Preston
PR1 4AT
It helps if you can give your telephone number in your letter. If you're writing about a change of circumstance, please mark your envelope 'change of circumstances'.