8.00 am to 8.00 pm, Monday to Friday 8.00 am to 4.00 pm Saturday Closed Sundays, Christmas Day, Boxing Day and New Year's Day
0345 300 3900
For customers who are deaf or hearing or speech impaired:
0345 300 3909 (Textphone)
A textphone allows you to type what you want to say rather than speaking into a mouthpiece. You can use a textphone instead of a voice telephone if you are deaf or have problems with your speech. It is not possible to speak to an adviser by phoning a textphone number.
If you're calling from abroad please telephone:
+44 2890 538 192
When you contact us please have your National Insurance number to hand.
If you suspect someone of committing tax credit / benefit fraud you can report them online to the Department of Work and Pensions (DWP). Follow the link below to report a benefit thief.
It helps if you can give your telephone number in your letter. If you're writing about a change of circumstance, please mark your envelope 'change of circumstances'.
