Employer enquiries - support for new employers

Check our website

New employer - getting started
Your responsibilities as a new employer, including payroll, payments to HMRC and employment rights.
Taking on a new employee - first steps
Checks you must make to ensure new employees are entitled to work in the UK and vital information to get before paying them.


New Employer Helpline

Expert advice for new employers on :
• PAYE in real time including Statutory Sick Pay, Maternity and Paternity Pay
• stakeholder pensions, student loan repayments and the Construction Industry Scheme
You need your employer reference number with you when you phone.
Opening hours
8.00 am to 8.00 pm, Monday to Friday
8.00 am to 4.00 pm Saturday
Closed Sundays, Christmas Day, Boxing Day and New Year's Day
0300 200 3211
For customers who are deaf or hearing or speech impaired:
0300 200 3212 (Textphone)
A textphone allows you to type what you want to say rather than speaking into a mouthpiece. You can use a textphone instead of a voice telephone if you are deaf or have problems with your speech. It is not possible to speak to an adviser by phoning a textphone number.
If you're calling from abroad please telephone:
+44 151 268 0558
Fax Number
0191 225 6677
Employees seeking advice on their own tax affairs should contact their HMRC Office (as shown on our most recent correspondence to them). If they don't have recent correspondence from us, follow the link below for HMRC contact details for individuals, pensioners and employees.
Income Tax enquiries for individuals, pensioners and employees


Employers can write to HMRC at the following address:

HM Revenue and Customs - Customer Operations Employer Office
Room BP4102
Chillingham House
Benton Park View
Newcastle Upon Tyne
NE98 1ZZ

If you are submitting paper copies of completed P11Ds - End of Year Expenses and Benefits forms for 2013 to 2014 to HMRC please send them to:

HM Revenue and Customs - NIC and EO
P11D Post Team
Room BP8002
Tynemouth House
Benton Park View
Newcastle Upon Tyne
NE98 1ZZ