How to get help to request replacement user ID and/or password
Self Assessment Helpline
Help and advice for customers completing their tax return and supplementary pages, or who need general advice about Self Assessment Please have your Unique Taxpayer Reference number with you when you phone
8.00 am to 8.00 pm, Monday to Friday 8.00 am to 4.00 pm Saturday Closed Sundays, Christmas Day, Boxing Day and New Year's Day
0300 200 3310
For customers who are deaf or hearing or speech impaired:
0300 200 3319 (Textphone)
A textphone allows you to type what you want to say rather than speaking into a mouthpiece. You can use a textphone instead of a voice telephone if you are deaf or have problems with your speech. It is not possible to speak to an adviser by phoning a textphone number.
If you're calling from abroad please telephone:
+44 161 931 9070
You can write to HMRC by using the postal address on the most recent correspondence from us.
If you don't have recent correspondence from us then write to:
If you want to complain to HMRC about the service you have received in relation to Pay As You Earn (PAYE), please clearly mark your letter as a complaint so we can direct it to a complaints handler quickly. Please send your complaint to:
HM Revenue and Customs PAYE & Self Assessment Complaints Tier 1 PO Box 4372 Cardiff CF14 8JS