Payment enquiry helpline

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Paying HMRC
Find out more about making a payment and what to do if you can't pay your Self Assessment, PAYE, Class 1 National Insurance or CIS.

Telephone

Paying HMRC Helpline (Self Assessment, PAYE and CIS Payment Enquiries)

For information and help on which payment method to use.
Please note we cannot take payments over the phone.
Opening hours
8.00 am to 8.00 pm, Monday to Friday
8.00 am to 4.00 pm Saturday
Closed Sundays and bank holidays

Please have your Accounts Office reference or Unique Tax Reference (UTR) to hand when calling.
0300 200 3401

Online Debit and Credit Card Payments - BillPay Helpline

For help with BillPay error messages and to trace and confirm online debit and credit card payments.
Please note we cannot take payments over the phone.
Opening hours
8.00 am to 5.00 pm, Monday to Friday
Closed weekends and bank holidays
0300 200 3601
If you're a Self Assessment taxpayer and experiencing payment difficulties, you should contact the Self Assessment Payment Helpline, using the link below.
Self Assessment Payment Helpline.